Legal
Terms of service
The agreement between you and Structyne Inc., the company in London, Ontario that makes Shelfes. You accept it when you create an account.
Your account
You must be an adult where you live to open an account. Keep your sign-in safe, whether that is a password or your Google or Apple account. You're responsible for what happens under your account, and the owner of a household is responsible for who they invite into it. If you act for a business, you must have authority to accept these terms for it. Tell us promptly if you suspect unauthorized access.
Your content
What you add to Shelfes stays yours. We only use it to run the service for you. You give us permission to host, copy, process and display it only to provide, secure and support Shelfes, including sharing it with household members as you direct. You must have the rights and any necessary consent to upload it. This permission ends when the content is deleted, except for retention explained in the privacy policy.
How we handle it is set out in the privacy policy.
Paid plans
Paid plans renew automatically until cancelled. Prices are in Canadian dollars for web purchases, and sales tax is added at checkout based on where you live. The checkout or app store shows the price, currency, billing period and applicable taxes before you confirm a purchase.
Cancel web subscriptions in the household's billing settings. For an App Store or Google Play subscription, manage cancellation and request refunds through that store; its billing rules apply, subject to your statutory rights. Our 14-day refund offer below applies to web purchases. Deleting the app or your Shelfes account does not cancel an Apple subscription. Cancel any store subscription you pay for before leaving or deleting a household. For web refund requests, email [email protected].
You can cancel at any time. The plan stays on until the end of the period you paid for, then your household moves to the free plan. Everything you added stays, and you can still edit and export it.
If you ask within 14 days of your first payment, or of a yearly renewal, we refund that payment in full. After that, cancelling stops the next renewal but the current period is not refunded, unless the law where you live gives you the right to a refund for the unused part. In that case we pay it.
If a price changes, we email you at least 30 days before your next renewal, and the new price only applies from that renewal. You can refuse it by cancelling, as set out under changes to these terms.
Fair use
Unlimited means the normal use of one household or one business: as many items, photos, rooms and receipts as you actually own and keep track of. It is not for storing other kinds of data, for sharing one account between unrelated households, or for running scripts against the service.
If an account's use is far outside what a household or a small business needs, we will contact the owner first. We may then slow the account down or ask that it move to a plan that fits. We never delete your data for using too much of it.
Acceptable use
Don't use Shelfes to break the law, to store content that is illegal or that you have no right to keep, to get into someone else's household, or to probe, overload or disrupt the service.
Ending or suspending an account
An owner can delete the household at any time from its settings. We may suspend or close an account that breaks these terms or puts the service or other people at risk. Unless the law or an emergency prevents it, we contact the owner first and leave time to export the data.
The service
We work to keep Shelfes available and your data safe, but we do not promise that it will never be interrupted or free of errors. Features change over time. Photo suggestions and product lookups can be wrong, so check them before you rely on them. If we ever shut Shelfes down, we will give at least 90 days' notice so you can export everything. Keep your own copy of anything you could not afford to lose; exports are free on every plan.
Our software
The Shelfes apps, website and name belong to Structyne Inc. While you have an account you may use them for your household or business. You may not copy, resell or reverse engineer them except where applicable law or an open-source licence permits it. Third-party software and product data remain subject to their respective licences.
Liability
This section does not apply to consumers in Québec.
Shelfes is a record-keeping tool. It is not an appraisal, and it does not guarantee the result of an insurance claim. As far as the law allows, Structyne Inc. is not liable for indirect or consequential losses, and its total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms takes away rights you have under the consumer protection law where you live.
Governing law
If you are a consumer in Québec, these terms are governed by the laws of Québec. For everyone else they are governed by the laws of Ontario and the laws of Canada that apply there. Wherever you live in Canada, as a consumer you keep the protections of your own province's law, including the right to bring a claim there.
Business customers
If you use Shelfes for a business and need a data processing agreement, write to us and we will provide one.
Changes to these terms
We may change prices, what each plan includes, and these terms. When we do, we update the date at the top. If a change adds to your obligations or reduces ours, we email account holders at least 30 days before it takes effect, showing the new wording next to the old. You can refuse the change by cancelling, without penalty, up to 30 days after it takes effect, and we refund the unused part of what you paid.
If part of this does not apply
If a court finds that part of these terms cannot apply to you, the rest still does. These terms are available in English, French, Spanish, German and Portuguese.
Contacting us
Structyne Inc., London, Ontario, Canada. Write to [email protected] for anything about your account or these terms.